Installation, Training & Support
From setup to daily operations, our support team is ready to help you get the most out of your POS system.
Professional installation
Our experienced installation professionals are certified to install all of our POS hardware and software and will have you up and running as soon as possible.
Onsite training
A comprehensive onsite training session ensures that you can properly operate your POS system and are familiar with all of its many features.
Onsite maintenance
Onsite maintenance is available if needed and you can be assured that you will receive prompt support if any issue does arise.
Optional offsite database backup
The ePower POS Offsite Database Backup service automatically stores all of your critical data at a secure offsite location. This protects your data from unforeseen events such as a power outage or physical damage to your system.
Remote support
The ePower POS support team will be able to log into your system (with your approval) to repair any issues with the software or to provide additional training. You will be able to observe the support team as the changes are made, enabling you to address the issue on your own in the future.
Support FAQs
View All FAQs →How long does installation take?
Most single-location restaurants are installed and running in about a day once the menu is built. We build your menu, set up hardware and payments, and train your staff on site. We'll give you a clear timeline with your quote.
Do you offer ongoing support?
Yes. Call or text our support team at (609) 262-3711 or (609) 262-3710, or email support@epowerpos.com. We also provide remote support, onsite maintenance and optional offsite database backup.
Is staff training included?
Yes. Every installation includes a comprehensive onsite training session so your managers and staff know how to use the system's features from day one.